Welcome to
Support Center
Frequently Asked Questions
Are pets allowed at the event?
Pets are not allowed unless they are service animals.
Is smoking allowed at the venue?
No, smoking is not allowed inside the venue or in designated non-smoking areas.
Will there be Wi-Fi available at the event?
Yes, free Wi-Fi will be available at the event. Check with information booths for access.
Is the event accessible for people with disabilities?
Yes, the event is fully accessible, with ramps and assistance available where needed.
Can I bring outside food and drinks?
No, outside food and drinks are not permitted, but there are many dining options on-site.
Where is the VIP Lounge?
VIP Lounge is located within the North Beer Garden. Please refer to the map for more information.
Are VIP tickets refundable?
VIP tickets are non-refundable but can be exchanged under certain conditions. Check the [VIP Terms](#).
Can I upgrade to VIP at the event?
Upgrades to VIP are subject to availability. Visit the ticket booth for more info at the event.
Is VIP parking available?
Paid parking is available throughout Navy Pier, with valet at the Sable Hotel.
What benefits do VIP tickets include?
VIP tickets include exclusive access to special areas, activations and complimentary beverages during show hours.
Can I get parking validation at the event?
Parking validation is not available. Standard parking rates apply.
Is there valet parking available?
Yes, valet parking is available at the Sable Hotel Please check our Parking Info for details.
How do I get to Navy Pier?
You can find detailed directions to Navy Pier on our Plan Your Visit page.
Is there public transportation to the show?
Yes, public transportation options include buses and trains. Visit the [Directions Page](#) for more info.
What is the refund policy for tickets?
Tickets are non-refundable, but exchanges may be allowed in certain cases. Please refer to our Show Policy.
How much are tickets?
Ticket prices are available on our Tickets page. Visit the Tickets Page for more details.
Can I buy tickets at the door?
Yes, you can buy tickets at the door, but purchasing online in advance is recommended.
Do children need a ticket?
Children under 12 can enter for free, but tickets are required for children 12 and older.
Where is parking located?
Parking is available at the designated lots near Navy Pier. More details are available on the Plan Your Visit page.